These Terms and Conditions set out the terms on which TFS Partners Ltd, trading as The Founders Suite, provides services to clients and makes its website available to users.

By using our website, making an enquiry, booking a consultation, accepting a proposal, paying an invoice, signing an agreement, or otherwise engaging our services, you agree to these Terms and Conditions.

If we enter into a separate written agreement, proposal, statement of work or service agreement with you, that document will apply in addition to these Terms and Conditions. If there is a conflict, the signed agreement or accepted proposal will take priority.

1. Who We Are

TFS Partners Ltd, trading as The Founders Suite, is a company registered in England and Wales under company number 17264656.

In these Terms, “we”, “us” and “our” refer to TFS Partners Ltd trading as The Founders Suite. “You”, “your” and “client” refer to the person, business, company, organisation or entity using our website or purchasing our services.

2. About Our Services

The Founders Suite provides business support, consultancy, creative, digital, technical and implementation services. Our services may include, but are not limited to: business consultancy; commercial strategy; brand strategy; logo and brand identity design; website design and development; CRM planning and implementation; automation planning and build; marketing support; sales process development; content creation; documentation; client onboarding support; business launch support; operational support; project management; creative direction; technical implementation; software setup; and related business services.

The specific services we provide to you will be set out in your proposal, invoice, service agreement, package description, scope of work or written correspondence.

3. Using Our Website

You agree to use our website lawfully and responsibly. You must not: misuse our website; attempt to gain unauthorised access to our systems; introduce viruses, malware or harmful code; scrape, copy or exploit our website content without permission; use our website for unlawful purposes; submit false, misleading or harmful information; interfere with website security or functionality; or use our website in a way that damages our reputation or business.

We may suspend, restrict or block access to our website where we reasonably believe there has been misuse.

4. Enquiries and Consultations

You may contact us through our website, email, telephone, social media, messaging platforms or booking systems. Submitting an enquiry does not create a contract between us.

A contract is only formed when: we issue a proposal, quote, invoice, order form or agreement; you accept the proposal, quote, invoice, order form or agreement; any required deposit or initial payment is made; and we confirm acceptance or commence work. We reserve the right to refuse work at our discretion.

5. Proposals and Scope of Work

Any proposal, package, quote or scope of work we provide will be based on the information available to us at the time. You are responsible for ensuring that the information you provide is accurate, complete and not misleading. The scope of work will include only the services expressly stated in writing.

Unless expressly included, the following are not included: third-party software subscriptions; hosting fees; domain fees; advertising spend; stock imagery; paid fonts; paid plugins; specialist legal advice; specialist tax advice; specialist financial advice; regulated advice; ongoing maintenance; copywriting beyond the agreed scope; revisions beyond the agreed scope; additional pages, funnels, automations or integrations; custom development not expressly agreed; platform migration; ongoing technical support; or work required because of third-party platform changes.

Additional work may be quoted and charged separately.

6. Commencement of Work

Work may commence once you accept our proposal, approve the scope, sign an agreement, pay the required deposit or otherwise instruct us to proceed.

Commencement of work includes, but is not limited to: discovery sessions; research; strategy development; internal planning; project scheduling; resource allocation; team meetings; CRM planning; website planning; brand planning; proposal refinement; consultancy; technical preparation; documentation preparation; client onboarding; creative direction; system setup; design preparation; copy planning; supplier briefing; and implementation work.

You acknowledge that commencement of work may involve time, expertise, planning, advice and resource allocation before a final deliverable is produced.

7. Fees and Payment

Fees will be set out in our proposal, invoice, package description, payment plan or written agreement. Unless agreed otherwise in writing, payment may be structured as follows:

• 50% deposit payable before work begins
• 25% payable on website and/or branding approval, where applicable
• 25% payable before final handover, launch, transfer or delivery.

Different payment terms may apply depending on the package or service purchased. All fees must be paid in full and cleared funds before final files, websites, CRM systems, assets, login handovers, launch support or final deliverables are released, unless we agree otherwise in writing.

8. Deposits

Deposits are used to secure our time, allocate resources, begin planning, commence work and reserve project capacity.

Unless we agree otherwise in writing, deposits are non-refundable once work has commenced. This is because time, consultancy, planning, strategy, creative direction, project management and technical preparation have commercial value independently of any final deliverable.

9. Late Payment

Invoices must be paid by the due date stated on the invoice. If payment is late, we may: pause work; withhold deliverables; suspend access; delay launch; cancel scheduled work; charge interest where legally permitted; recover reasonable debt collection costs; refuse further services; terminate the agreement; or retain work until payment is made. We are not responsible for delays caused by late payment.

10. Client Responsibilities

You agree to: provide accurate and complete information; respond to reasonable requests promptly; provide brand assets, logins, copy, images and other materials when required; review work within agreed timeframes; give clear feedback; approve deliverables before publication or launch; ensure you have rights to any materials you provide; obtain professional advice where required; comply with applicable laws and regulations; maintain your own accounts, passwords and subscriptions; pay invoices on time; cooperate with our team and partners; and use the services and deliverables responsibly.

We are not liable for delays, errors, omissions, additional costs or poor outcomes caused by your failure to provide information, feedback, access, approvals, payment or cooperation.

11. Approvals and Feedback

Where we provide creative, strategic, website, CRM, automation, content or documentation work, you will be asked to review and approve certain items. Once you approve any design, content, strategy, website page, automation, CRM setup, document, brand asset or other deliverable, you are responsible for that approval. Changes requested after approval may be treated as additional work and charged separately.

You are responsible for checking: spelling; grammar; factual accuracy; legal suitability; regulatory compliance; pricing; business claims; service descriptions; contact details; links; forms; automations; policy documents; website content; and final deliverables before publication or use.

12. Revisions

The number of revisions included will be set out in your proposal, package or agreement. If no revision allowance is stated, we may provide reasonable minor revisions at our discretion. Revisions must relate to the agreed scope of work.

Revisions do not include: a full change of direction; a new concept after approval; additional pages; additional designs; additional automations; new features; new strategy; new CRM logic; rewriting approved content; changing the scope; reworking due to incomplete instructions; or work required because you changed your mind after approval. Additional revisions may be charged separately.

13. Timelines and Delays

Any timeline we provide is an estimate unless expressly stated to be guaranteed in writing. Project timelines may depend on: your response times; your provision of content, access and approvals; payment being made on time; third-party platforms; availability of suppliers; software issues; revisions; changes to scope; technical complexity; and other factors outside our reasonable control.

We are not responsible for delays caused by you, third-party providers, late payment, missing information, platform issues or events beyond our reasonable control.

14. Changes to Scope

If you request work outside the agreed scope, we may: provide a separate quote; issue an additional invoice; extend the timeline; pause work until the new scope is agreed; or decline the additional work.

We are not obliged to carry out additional work unless it has been agreed in writing.

15. Third-Party Platforms, Software and Suppliers

Our services may involve third-party tools, platforms or suppliers. These may include: website platforms; hosting providers; domain providers; CRM systems; email platforms; automation tools; payment providers; analytics platforms; advertising platforms; social media platforms; design tools; plugins; integrations; AI tools; communication platforms; and external contractors or build partners.

You are responsible for any third-party fees, subscriptions, licences, renewals, usage charges, advertising spend, hosting costs, domain costs and platform charges unless agreed otherwise in writing.

We are not responsible for third-party: downtime; bugs; policy changes; pricing changes; account restrictions; rejected adverts; platform suspensions; data loss; outages; security incidents; integration failures; software updates; or changes to features or functionality.

16. Intellectual Property

Unless agreed otherwise in writing, we retain ownership of: our pre-existing intellectual property; internal processes; frameworks; systems; methods; templates; strategies; know-how; working files; source files; draft concepts; unused ideas; internal documents; software logic; trade secrets; and materials created before or outside your project.

Once you have paid all fees due, you will receive a licence or ownership rights to use the final approved deliverables for your own business purposes, subject to these Terms and any third-party rights. We may withhold transfer of intellectual property, final files, website access, CRM handover or other deliverables until all outstanding payments have been made.

17. Portfolio Rights

Unless you request otherwise in writing, we may refer to your business as a client and may display completed work in our portfolio, website, social media, proposals, case studies or marketing materials. We will not disclose confidential sensitive information without permission. If you do not want your project to be used publicly, you must notify us in writing.

18. Confidentiality

Both parties agree to keep confidential information confidential. Confidential information includes information that is clearly confidential or that would reasonably be understood to be confidential, including business plans, financial information, login details, technical information, client information, strategies, processes and private communications.

Confidentiality obligations do not apply to information that: is already public; becomes public through no fault of the receiving party; was already known lawfully; is independently developed; must be disclosed by law; or is disclosed with permission.

19. Data Protection

We will process personal data in accordance with our Privacy Policy and applicable data protection laws. You agree that any personal data you provide to us is accurate and has been collected lawfully. Where we process personal data on your behalf as a processor, additional data processing terms may be required.

You are responsible for ensuring that your own business complies with data protection law, including in relation to your website, CRM, customer data, forms, email marketing, cookie consent, privacy notices and use of third-party tools.

20. Legal and Regulatory Responsibility

You are responsible for ensuring that your business, website, claims, services, products, policies, advertising, documentation and operations comply with applicable laws and regulations. We may provide commercial drafting, business support or implementation assistance, but we do not provide legal, tax, accounting, financial, investment or regulated advice unless expressly agreed in writing. You should obtain independent professional advice where required.

21. No Guarantee of Results

We aim to provide high-quality services with reasonable care and skill. However, we do not
guarantee: sales; revenue; profit; leads; enquiries; investment; funding; approvals; search rankings;
conversion rates; business growth; customer acquisition; advertising performance; platform
approval; regulatory approval; or any specific commercial outcome. Your results will depend on
many factors outside our control.

22. Consumer Cancellation Rights

Where you are purchasing as a consumer, you may have a legal right to cancel certain distance or online contracts within 14 days. However, where you ask us to begin work during the cancellation period, you agree that you may be required to pay for work completed up to the point of cancellation.

If services are fully performed during the cancellation period with your prior request and acknowledgement, you may lose the right to cancel once the service has been fully performed. Where you are purchasing on behalf of a business, company or organisation, consumer cancellation rights may not apply. Nothing in these Terms affects any statutory rights that cannot legally be excluded.

23. Cancellation by You

If you wish to cancel a project or service, you must notify us in writing. If work has not commenced, we may refund any amount paid less reasonable administrative and payment processing costs.

If work has commenced, you will remain liable for: work already completed; time spent; consultancy provided; planning carried out; resources allocated; third-party costs incurred; commitments made on your behalf; project management time; strategy development; creative work; technical preparation; documentation; and any non-cancellable costs. Deposits are generally non-refundable once work has commenced.

24. Cancellation or Termination by Us

We may cancel, suspend or terminate services if: you fail to pay on time; you fail to provide required information; you fail to cooperate; you breach these Terms; you behave abusively or unreasonably; continuing the project would create legal, reputational or regulatory risk; you request work that is unlawful, misleading or unethical; a conflict of interest arises; third-party platforms prevent delivery; we are unable to deliver due to circumstances beyond our control; or there is another reasonable commercial reason.

If we terminate because of your breach or failure to cooperate, you will remain liable for work carried out and costs incurred.

25. Refunds

Refunds are not automatically available once work has commenced. Any refund will be assessed based on: the amount paid; work completed; time spent; resources allocated; third-party costs; value delivered; project stage; contractual terms; whether cancellation rights apply; and whether you have breached these Terms. Where a refund is due, we will process it using a reasonable payment method.

26. Handover

Final handover may include relevant final files, website access, CRM access, documents, assets, login information or other agreed deliverables. Handover will only take place once: the agreed work has been completed; final approval has been given where required; all outstanding payments have been made; any required third-party accounts are active; and any relevant obligations have been satisfied. We may withhold handover until all sums due have been paid.

27. Support and Maintenance

Unless expressly agreed in writing, our services do not include ongoing support, maintenance, monitoring, updates, hosting management, CRM management, advert management, technical support, software updates or future changes after handover. Ongoing support may be available under a separate agreement or retainer.

28. Acceptable Behaviour

We expect all clients to communicate professionally and respectfully. We reserve the right to pause or terminate services where a client or their representative is abusive, threatening, discriminatory, harassing, dishonest, repeatedly unreasonable or otherwise behaves in a way that makes the working relationship untenable.

29. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. Subject to that, we are not liable for: loss of profits; loss of revenue; loss of business; loss of opportunity; loss of goodwill; loss of data; loss caused by third-party platforms; indirect or consequential loss; failure to achieve desired results; client implementation failures; errors in information supplied by you; unauthorised changes made by you or third parties; failure to obtain professional advice; late payment delays; third-party supplier issues; events outside our reasonable control; or losses caused by your breach of these Terms.

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim, unless a different limit is agreed in writing or the law requires otherwise.

30. Indemnity

You agree to indemnify and hold us harmless against losses, claims, damages, liabilities, costs and expenses arising from: inaccurate information you provide; unlawful materials you provide; breach of third-party rights; breach of these Terms; misuse of our work; your failure to comply with applicable laws; your failure to obtain required professional advice; claims made by your customers, clients or third parties relating to your business; or unauthorised changes made after delivery.

31. Force Majeure

We are not liable for delay or failure to perform caused by events outside our reasonable control. This may include: illness; strikes; supply chain disruption; war; terrorism; cyber incidents; power failures; internet outages; platform outages; third-party service failures; natural disasters; government action; legal restrictions; or other events beyond our reasonable control.

32. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on our website with a revised “last updated” date. Where you have already entered into a specific agreement with us, the terms applicable to that agreement will continue unless updated by agreement or as permitted by the contract.

33. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue in full force and effect.

34. No Waiver

If we do not enforce a right immediately, this does not mean we have waived that right.

35. Third-Party Rights

No person other than you and us has the right to enforce these Terms, unless expressly stated otherwise.

36. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute arising in connection with these Terms, our website or our services.

37. Contact Details

If you have any questions about these Terms and Conditions, please contact us:

Last updated: 8 June 2026

Copyright © 2026 TFS Partners Ltd T/A The Founders Suite. Company No. 17264656. Registered in England and Wales. All Rights Reserved.